To cancel or reschedule, contact us as early as possible. Call +1 (910) 701-3639 or email info@fayettedumpsterrental.com. The sooner you reach us, the more options we can offer.
Booking & Payment
A booking is confirmed once you receive confirmation from our team by phone or email. Payment is collected at the time of booking or upon delivery, depending on the arrangement confirmed with our team.
The quoted price covers the container size, standard rental period, and included weight allowance. Any additional charges — overage weight, extended rental days, or return trip fees — are explained before or at the time of booking. Nothing is added after the fact without prior notice where we can reasonably avoid it.
Cancellation Tiers
Our cancellation policy is tiered based on how much notice we receive before your scheduled delivery:
Full Refund
Cancel more than 48 hours before your scheduled delivery and receive a full refund. No questions, no deductions.
Partial Refund
A cancellation fee may apply to cover logistics already in motion. The remaining balance is refunded.
No Refund
Same-day cancellations within 24 hours of the scheduled delivery are generally non-refundable
The earlier you contact us, the more flexibility we have if something unexpected comes up, call us — we would rather work something out than leave a customer frustrated.
Refund Eligibility
Refunds are issued to the original payment method used at booking. Processing time is typically 3 to 7 business days depending on your bank or card provider.
To be eligible for a refund:
If we cancel your delivery for reasons on our end — equipment issues, driver unavailability, or operational problems — you will receive a full refund or the option to reschedule at no additional cost.
Non-Refundable Charges
Some charges are non-refundable regardless of timing:
To be eligible for a refund:
Overage fees are non-negotiable because they reflect real disposal costs set by our facilities — not penalties we impose. We always disclose these rates upfront so there are no surprises.
Same-Day Cancellations
Cancellations made on the day of a scheduled delivery — within 24 hours of the confirmed delivery window — are generally not eligible for a refund. By that point, the container has been staged, a driver has been assigned, and the delivery is already scheduled in our route.
In exceptional circumstances — a genuine emergency, a medical situation, or something beyond your control — contact us directly. We will review on a case-by-case basis. We cannot promise a refund in these cases, but we will always listen.
Delivery Failure Due to Our Error
If we fail to deliver your container on the scheduled date for reasons that are within our control — a scheduling error on our part, equipment breakdown, or driver unavailability — you will not be charged for that delivery attempt.
We will contact you as soon as we are aware of the issue and offer either a rescheduled delivery at the earliest available time or a full refund, whichever you prefer.
Site Accessibility Issues
If our driver arrives at your address and cannot safely complete the delivery due to site conditions — blocked access, low-hanging lines, insufficient clearance, or surface conditions that risk damage to our equipment — the delivery may be declined.
In this case:
To avoid this, let us know about any access concerns at booking — low overheads, tight driveways, soft surfaces, or parked vehicles. We would rather plan around it than charge for a failed attempt.
Rescheduling
You may reschedule your delivery at no charge if you contact us at least 48 hours before the original delivery date. Rescheduling within 24 to 48 hours may involve a small fee depending on route logistics. Same-day reschedule requests are treated the same as same-day cancellations.
Rescheduled deliveries are subject to availability. During peak periods in Fayetteville and the surrounding area, we cannot always guarantee the same container size or a specific delivery window.
Overage Charges
Overage charges are not subject to refund. These fees are calculated based on the actual weight of your load at the disposal facility — we receive that weight ticket and bill accordingly.
We disclose the overage rate per ton at the time of booking. If your project involves heavy materials — concrete, soil, brick, roofing shingles — we strongly recommend discussing expected weights before booking so we can recommend the right container size and avoid overage altogether.
Early Pickup Requests
If you are done with the dumpster before your rental period ends, you can call us to schedule an early pickup. Early pickup does not result in a partial refund for unused rental days — the agreed rental period is priced as a flat rate, not on a per-day basis.
That said, we are happy to arrange early pickup as soon as we have a driver available. Call us at +1 (910) 701-3639 and we will get it scheduled.
Weather Delays
Severe weather — including hurricanes, tropical storms, ice, flooding, or other conditions that make delivery or pickup unsafe — may cause us to delay or reschedule service. North Carolina weather can be unpredictable, particularly during hurricane season.
If weather forces a delay:
We are not liable for project delays, lost time, or costs you incur as a result of a weather-related service interruption.
Dispute Resolution
If you have a concern about a charge, a refund, or how your rental was handled, please contact us directly before assuming there is no resolution. We are a local Fayetteville business and we take customer concerns seriously.
Contact us first:
Most issues can be resolved quickly with a direct conversation. If a dispute cannot be resolved informally, it will be subject to the governing law and jurisdiction outlined in our Terms and Conditions — the courts of Cumberland County, North Carolina, under North Carolina law.
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Phone
+1 (910) 701-3639
Call or text during business hours
EMAIL
info@fayettedumpsterrental.com
WEBSITE
fayettedumpsterrental.com
Our Locations
This Refund & Cancellation Policy applies to all dumpster rentals booked with Fayetteville Dumpster Rental. It should be read alongside our Terms & Conditions for the complete picture of your rights and obligations as a customer.